Terms and Conditions

Welcome to BUENO SHOES HANDBAGS AND LEATHER PRODUCTS TRADING CO. L.L.C website bueno.ae. These Terms and Conditions govern your access and use of the Website, operated by Bueno Shoes ("we", "us", or "our"). By accessing or using the Website, you agree to comply with these Terms and Conditions, which comply with UAE Federal Laws governing electronic commerce, online consumer rights, and information security.

1. Acceptance of Terms

By accessing, browsing, or placing an order on bueno.ae, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, in accordance with UAE’s Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in commercial transactions. If you do not agree to these terms, you should not use the Website.

2. Eligibility

To use our Website and make purchases, you must:

Be at least 18 years old or have the consent of a legal guardian. Have the legal capacity to enter into contracts as per applicable UAE law.
By using this Website, you warrant that you meet these eligibility requirements.

3. Account Registration

When creating an account on our Website, you must provide accurate and up-to-date information. You are responsible for maintaining the security of your account information and all activities under your account. If your account is compromised, you must notify us immediately. We reserve the right to suspend or terminate accounts that violate these Terms or UAE law.
4. Products and Pricing

Product Descriptions: We strive to ensure all product details, descriptions, and prices are accurate. However, in cases of errors, we reserve the right to correct any errors or cancel any orders. Currency: All prices on bueno.ae are listed in UAE Dirhams (AED) and may include applicable taxes and shipping fees. Price Changes: We may update prices at any time, but changes will not affect orders that have already been confirmed.
5. Orders and Payment

Order Confirmation: Once an order is placed, we will send an order confirmation email. Orders are subject to availability, and we reserve the right to cancel any order if products are unavailable or due to suspected fraud. Payment Methods: Payments are processed through secure payment gateways. By making a purchase, you confirm that the payment method used is yours or you have legal authorization to use it. Order Rejection: We reserve the right to refuse or cancel any order at our discretion, in compliance with UAE law.
6. Shipping and Delivery

Delivery Areas: We deliver within the UAE. Shipping times and costs are provided during checkout, depending on your location. Delivery Timelines: Estimated delivery times are subject to third-party courier services. We are not liable for delays caused by couriers or events beyond our control. Risk and Ownership: Ownership of the products passes to you upon successful delivery. The risk of loss or damage is transferred to you once the items are delivered.
7. Returns, Refunds, and Cancellation Policy

As per UAE Consumer Protection Law, customers have the following rights:

Returns: You may return products within 14 days of receiving them, provided the products are unused, in their original packaging, and in resellable condition. Refunds: Refunds will be processed after we inspect the returned products. Refunds will be issued to the original payment method within 14 days. Cancellation: You may cancel your order before it has been shipped. Once shipped, you can follow the return process. We reserve the right to refuse returns or cancellations that do not comply with our policies or UAE law.
8. Warranties and Liability

Product Warranties: All products sold on the Website come with standard UAE warranties, if applicable. We do not provide any additional warranties beyond those required by UAE law. Limitation of Liability: To the fullest extent permitted by UAE law, Bueno Shoes will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Website or products purchased from the Website.
9. Intellectual Property

Ownership: All content on the Website, including logos, images, text, and designs, is owned by Bueno Shoes or our licensors and is protected under UAE intellectual property laws. Restrictions: You may not reproduce, modify, distribute, or exploit any content from the Website without our prior written consent.
10. Privacy and Data Protection

We are committed to protecting your personal information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Cookies

We use cookies to enhance your browsing experience and for analytical purposes. By using our Website, you consent to our use of cookies as described in our Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be resolved through negotiation in good faith. If an amicable resolution is not possible, disputes shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Force Majeure

We shall not be liable for delays or failure to perform our obligations if such delay or failure arises from events beyond our reasonable control, including acts of God, governmental actions, or disruption of communication networks.

14. Changes to These Terms

We reserve the right to modify these Terms and Conditions to comply with any updates in UAE law or our internal policies. Any changes will be communicated through the Website with an updated "Effective Date." Your continued use of the Website signifies acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms and Conditions or need further assistance, please contact us at:

Email: ads@bueno.ae Phone: +971 54 456 2727 Address: Dubai Festival City Mall – shop no.SC214-215