Privacy Policy

At BUENO SHOES HANDBAGS AND LEATHER PRODUCTS TRADING CO. L.L.C ("we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, bueno.ae (the "Website"), and our services. By accessing or using the Website, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of personal information from you when you use our Website:

Personal Identification Information: Name, email address, phone number, shipping and billing address, and payment details. Account Information: Username and password when you create an account with us. Transaction Information: Details of purchases you make through our Website. Technical Information: IP address, browser type, and information about your visit to our Website, including the pages you accessed, time and date of access, and device information. Cookies and Usage Data: Information collected via cookies to enhance user experience and Website performance.
2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including delivery and payment processing. To communicate with you about your orders, inquiries, or any issues related to your use of the Website. To send promotional materials, newsletters, and special offers if you have opted to receive them. To improve our Website's functionality, performance, and customer experience. To comply with legal obligations and resolve any disputes.
3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

Payment processing services to complete your transactions. Shipping and logistics partners to deliver your purchases. IT service providers to maintain and improve the performance of our Website. Legal and regulatory authorities, if required by UAE law.
4. Cookies

Our Website uses cookies to collect information about your browsing behavior and to improve your experience on our Website. You can control the use of cookies through your browser settings. By continuing to use our Website, you consent to the use of cookies.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols during the transmission of your payment details. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the right to:

Access the personal information we hold about you. Request the correction or deletion of your personal information. Opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in our emails. Withdraw consent for us to process your personal data.
7. International Data Transfers

Your personal data may be transferred to, and maintained on, servers located outside the UAE. By using our Website, you consent to such transfer and storage of your personal information.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Effective Date." Please review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: ads@bueno.ae Phone: +971 54 456 2727 Address: Dubai Festival City Mall – shop no.SC214-215